Policies & Shipping

Click here for FAQ

Guarantee

All Classic Sheepskin products are guaranteed against faulty workmanship and materials.
A full credit or refund will be given upon return of faulty goods if they cannot be made good to your satisfaction. This does not however relate to fair wear or tear. Classic Sheepskins has final say on if the goods are faulty or not. We do not give refunds on returns for incorrect goods ordered.
Incorrect goods ordered may be exchanged (except equestrian products and specially made products) but Classic Sheepskins are not responsible for the return postage charges or any additional postage for the replacement goods.

Shipping

We ship to a wide variety of countries around the world! Most items are shipped the same day. Delivery within New Zealand and Australia (excluding west coast) is normally 1-5 working days. Delivery anywhere else in the world including west coast of Australia is within 5-15 working days. Use our shipping calculator in the shopping cart to receive actual shipping cost to your destination. A large amount of our reviews are customers impressed with our shipping speed.
Shipping and order fulfilment times will vary more through the Christmas and New Year period.
All shipments are sent via a tracked service. Your tracking number will be sent through either automatically (excluding NZ orders) via email or directly through the website which you will be notified about. NZ orders tracking numbers can be supplied on request, most shipments arrive in 1-2 days. Please check junk/spam email inboxes if you don’t receive it. We use NZ post for all international shipments. Using NZ post means that the parcel is passed off to other companies once the shipment arrives in the destination country. This means you can track your item on more than one tracking link. For these main destinations please use these links once your parcel arrives in the destination country.
Australia
http://auspost.com.au/track
USA
https://tools.usps.com/go/TrackConfirmAction_input
UK
http://tracking.parcelforce.net


Payment & Pricing

Please note that all default prices are listed in New Zealand currency. Our website may detect where you’re accessing from an automatically convert the currency to that which is standard in your country. To double check what currency you are viewing the prices in look in the top right hand corner of the webpage. Currency can be changed in the top right hand corner. We accept dps express credit card payment (visa, mastercard, american express etc) and your card will be billed in New Zealand Dollars at a exchange rate decided by your Credit Card Company. The legal trading name for Classic Sheepskin payments is Classic Decor (2017) Limited. Other payment options available by contacting us.
Classic Sheepskins reserves the right to change prices at any time. Our product is seasonal and some price fluctuations may occur. In saying this Classic Sheepskins will always try to keep the price consistent and fair.

Returns Policy

All Classic Sheepskin products are final sale. In addition, all clearance items are final sale.

If you order the incorrect size or product this can be exchanged at your expense. If you exchange for a product of lesser value store credit will be given. If the exchange product is of greater value you will have to pay the difference. You are required to pay all return shipping cost and all cost associated with getting the replacement product to you.

If you need to return or exchange an item, please contact us first. Then send it along to the address below with a note on your sales receipt saying what you would like in exchange. 

Classic Sheepskin Returns
22 Thames St
Napier 4110
New Zealand

Equestrian Products

Sale on all equestrian products is final. Products cannot be returned unless they are faulty. Returns for incorrect sizes, wrong product ordered will not be accepted.

Customs

All products are fully tanned and are therefore safe to enter any country. (It is the same as buying a leather belt or leather shoes)

Duty Payments
Customs may check gift parcels at random when they are received from foreign countries and apply charges. These charges are out of our control and any duty payments are the customer's responsibility.

Privacy Notice
We respect your privacy and will not divulge your personal details to any other person or company. You have the right to view or alter your personal information at any time.

Conditions of Use
Classic Sheepskins are not responsible for your illegal use of this website. Logos and images are copyright to Classic Sheepskins and may not be used without permission. Classic Sheepskins are not responsible for information or services accessed through websites to or from this one.

Get social coupon code & other coupon codes
Coupon must be entered at checkout with initial order. Discount will not be given after the purchase has been made. Discount is only available for online purchases. Coupon is only valid once per customer. Classic Sheepskins reserves the right to refuse any discount if we think the customer is abusing the rights to a discount. No discounts on previous orders.

Ownership

Classic Sheepskins (2017) Ltd is a New Zealand owned company and is based in Napier, New Zealand. All products are made in Napier from NZ sheepskins.

 

×
×